WhatsApp is the fastest way to reach us, and the one we watch most closely.
When we reply
SET: Reply hours
Messages outside those hours are answered the next working day. Send your order number with your first message and we can usually answer in one reply instead of three.
Before you message
These answer most questions immediately:
- Where is my order? Check track order with your order number and phone number.
- How long will it take? See delivery.
- Something arrived damaged. Start a claim on returns — we need photographs, so the form is faster than a message.
- Can you make my own design? Yes — see custom orders.
Other ways
- Email: SET: Support email
- Phone and WhatsApp: SET: WhatsApp number (display)
