If something arrives broken or faulty, we will put it right. Here is exactly what is covered and how to claim.
What we cover
Seven days from delivery, for:
- Manufacturing defects — a bad print, a panel that will not sit flat, a light that does not work.
- Transit damage — cracked, bent, torn or crushed on the way to you.
- The wrong item, or the wrong size against what you ordered.
What we do not cover
- Custom artwork is not returnable unless it is defective or damaged. We printed your file at your size — we cannot sell it to anyone else. Check your proof carefully before approving it.
- Change of mind, and “it looks different in my room”. Every listing shows the piece at scale on a wall for exactly this reason. Measure your wall before ordering.
- Damage after delivery — dropping it, hanging it badly, water, or a modified light unit.
- Colour that differs slightly from your screen. Screens are backlit and vary; print does not match them exactly.
How to claim
Photographs are required. Send them through the form below rather than by email — it keeps everything with your order and we get to it faster.
- Your order number.
- A photo of the fault, close enough to see it clearly.
- A photo of the whole piece.
- For transit damage: a photo of the outer packaging, including the label.
For transit damage, photograph the packaging before you throw it away. Without it a courier claim usually fails, and that is the difference between a fast replacement and a long argument.
We reply within two working days. If the claim is accepted we replace the item. Where we cannot replace it we refund it — by the method you paid, or by bank transfer for COD orders. You do not pay to send back a defective or damaged item.
Start a claim
Prefer to message?
Send your order number and photographs on WhatsApp. It reaches the same place.
